![]() ![]() But the company can start by fairly compensating passengers whose flights were canceled, including not only rebooked tickets, ticket refunds, and hotel, meal, and transportation reimbursement, but significant monetary compensation for the disruption to their holiday plans," they said in a statement. "For those travelers whose holidays have been ruined, there is no real way for Southwest to make this right. Ed Markey, D-Mass., and Richard Blumenthal, D-Conn., also called on the carrier to compensate travelers and noted that Southwest executives have acknowledged the mass cancellations were largely due to the failure of the airline's own internal systems. ![]() Consumers deserve strong protections, including an updated consumer refund rule," said Sen. Many airlines fail to adequately communicate with consumers during flight cancellations. The Committee will be looking into the causes of these disruptions and its impact to consumers. "The problems at Southwest Airlines over the last several days go beyond weather. Personal Loans for 670 Credit Score or Lower Personal Loans for 580 Credit Score or Lower The airlines said it could take weeks to work through those requests.Best Debt Consolidation Loans for Bad Credit Southwest has promised to make things right with customers by offering refunds and reimbursement for travel expenses. “I was slightly ticked off because I was canceled twice.” His return flight was canceled and he was stuck in Shreveport for an extra four days. Louis to Dallas before taking a train to Shreveport to help cater a bowl game. “It was a good thing for us because we got to spend New Year’s too with them.”Ĭhef Robert Hutson flew from Minneapolis to St. “They were supposed to leave Thursday, but they canceled the flight so they got on today,” said mother Maria Alvarez. ![]() “I was scheduled for one last week but I didn’t take a chance and rescheduled,” Asmar said.įor the Alvarez family, the disruption meant more time with their adult children. Nothing,” Sheffield said.Įtedal Asmar decided to delay a trip to see her sister in Chicago. Some Southwest Passengers Not Waiting for Rebooked Flights The family lives in Mineola and received an overnight text message from Southwest stating the flight was canceled and the next availability would be the following week. “He missed his grandpa’s wedding and going to see his dad for Christmas,” said Sheffield. Jaymie Sheffield was dropping off her son whose original flight to Tampa was canceled by the airline last week. Left are the stories of travelers’ canceled flights and disrupted plans. Gone are the long lines at the ticket counters and rows of unclaimed baggage. Inside Dallas Love Field it was a much calmer scene. "We're operating a normal schedule today and are pleased with the Operational performance over the past few days," the spokesperson said. Any cancellations were due to weather, including heavy snow in Denver, a spokesperson said in a statement to NBC 5 on Monday. In a statement to NBC5, the Dallas-based airline said they were operating a normal schedule, with nearly 4,000 flights on Monday. Southwest put the blame on weather and a surge in travelers while experts say the airline's point to point system stranded planes and crews across the country.Īfter a few more hiccups towards the end of the week, Southwest flights were back in the skies Monday. The airline cancelled more than 2,500 every day for multiple days last week. Mass cancellations and delays sent hundreds of thousands of people scrambling to rebook flights and accommodations.īut while other airlines were able to recover after the storm, Southwest struggled. It started with a historic winter storm that swept across the nation around Christmas. For more than a week, Southwest Airlines has struggled through a historic meltdown that put both its reputation and people's travel plans in jeopardy. ![]()
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